top of page
Why Choose Us

There are many companies out there providing IT Support services, so why choose us?  We believe that your IT provider should become a true partner, working towards a common goal which is the success of your business.  We achieve this by focusing on the most important factors:

  • Quick Response

  • Award Winning Support Panel

  • Systems Visibility

  • Business Continuity

Quick Response

It doesn't matter what the issue, we aim to start working on it within minutes, not hours or days.  Every ticket raised via our Support Panel or by phone, will be responded to within minutes and allocated to the best resource.  

 

We believe the speed of response sets us apart from most other providers.  Of course, there are going to be times when we need to prioritise critical issues but due to our proactive approach and the tools we utilise, these don't occur very often.  

Award Winning Support Panel

Our award winning Customer Support Panel helps to reduce support time by up to 50% and includes the following key features: 

  • Easy to use and log support tickets

  • Complete visibility of support issues

  • Integrated with Microsoft 365 for ease of access

  • Access to customised service catalog

  • Screen capture and device diagnostics to improve tickets

  • Access to frequently used apps

  • Broadcast messaging to notify all users of important information

  • Access to eLearning tools

  • Chat support

Systems Visibility

You will have complete visibility of our systems and the work we carry out for you, including:

  • Monthly reports

  • Support Panel for visibility of all tickets, quotes, invoices etc.

  • Access to all IT documentation

Business Continuity

Business continuity is achieved in several ways:

  • Regular Technology Business Reviews

  • Ongoing proactive consulting

  • Fully managed backup plans

Microsoft 365

 

Microsoft 365 (formerly Office 365) is Microsoft's suite of cloud based productivity solutions which includes email, file sharing, collaboration tools such as Teams, Microsoft Office and many more.

We provide Microsoft 365 as part of our core services, and can help get you set up.  

For more details, please get in touch.

Cloud Backup

 

Backing up your data automatically to the cloud ensures you always have an offsite copy should a disaster happen.  A managed cloud backup solution from Netko IT provides the peace of mind you need that your data is protected and securely stored. 

Microsoft Azure

 

Microsoft Azure is a cloud computing platform providing applications and services such as virtual machines, cloud-based storage, SQL Databases, and much more.  

To find out more about how Azure can help your business, please get in touch and we'll be very happy to help.

Cloud Server

 

Hosted in Azure, our cloud servers provide a flexible alternative to hosting physical servers in your office.  They provide predictable costs, fast provisioning, high availability, easy upgrades and accessible from anywhere.  

For more details, please get in touch.

Cloud Voice

 

The Cloud provides flexible, robust and versatile technology and opens up a whole new world of possibilities for your business. Hosted Cloud Telephony solutions are accessible anywhere, and from any device, keeping you connected. 

Get in touch for more details on how our cloud voice solutions can help you.

Cloud Hosted Desktops

 

A cloud hosted desktop is a great way to provide your employees with a fully managed desktop, containing all required apps that they can access from anywhere.  This is particularly useful for home workers that need to use their own personal computer.  

bottom of page