Why Choose Us?
"Netko IT are indeed a ‘Partner’ rather than just a service provider. First class, prompt response, cost saving, sound advice, and value for money are just a few attributes amongst many I have experienced working with Netko. They take away IT issues, uncertainty, safeguard internal and external digital communications, which enables the management to concentrate on growing our business. I highly recommend and endorse Netko IT and look forward to working with them for many years to come."
There are many companies out there providing IT Support services, so why choose us? We believe that your IT provider should become a true partner, working towards a common goal which is the success of your business. We achieve this by focusing on the most important factors.
Quick Response
It doesn't matter what the issue, we aim to start working on it within minutes, not hours or days. Every ticket raised via our Support Panel or by phone, will be responded to within minutes and allocated to the best resource.
We believe the speed of response sets us apart from most other providers. Of course, there are going to be times when we need to prioritise critical issues but due to our proactive approach and the tools we utilise, these don't occur very often.
Systems Visibility
You will have complete visibility of our systems and the work we carry out for you, including:
-
Monthly reports
-
Support Panel for visibility of all tickets, quotes, invoices etc.
-
Access to all IT documentation
Business Continuity
Business continuity is achieved in several ways:
-
Regular Technology Business Reviews
-
Ongoing proactive consulting
-
Fully managed backup plans
Single Point of Contact
There's nothing more frustrating than having to explain the same thing to lots of different people before something gets done.
You will have a single point of contact for all non-support enquiries, someone who will actually be able to help.